Refund Policy

Last updated: November 13, 2026

This policy covers credit packs bought on artpromt.app. Purchases made inside the iOS or Android app are handled by Apple or Google under their own refund rules.

1. Failed generations

If a generation fails or is cancelled by our system, the credits it used are returned to your balance automatically. You do not need to request a refund for this.

2. Unused credit packs

You can ask for a full refund of a credit pack within 14 days of purchase if none of the credits from that pack have been used.

3. Partly used packs

If some credits from a pack have been used, we may refund the unused part in proportion to the price you paid. Credits already used for generations are not refundable.

4. What happens to your credits

When a refund is issued, the matching credits are removed from your balance. If your balance is lower than the refunded credits because they were already used, the refund is limited accordingly.

5. Right of withdrawal (EU/UK)

Credits are digital content delivered immediately after payment. By completing checkout you agree to immediate delivery, which ends the statutory withdrawal period once the credits are added. The voluntary 14-day refund for unused packs above still applies.

6. How to request a refund

Email techtactoeappstudio@gmail.com from the address on your ArtPromt account, with the order number from your Polar receipt. Refunds are paid back to the original payment method through Polar, our merchant of record.

TechTacToe App Studio